Responsible Gambling

Online gambling carries financial risk. Jeetcity is designed for entertainment; it should never be viewed as a way to earn money or solve financial problems. If you find yourself gambling more than intended or spending more than you can afford to lose, the tools and resources below can help you regain control.

Jeetcity offers several built-in features to help you manage your account and play within your limits.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. These caps prevent you from depositing more than a specified amount within each time period. To adjust your deposit limits:

1. Log into your Jeetcity account and navigate to the Account or Settings section.
2. Select Responsible Gambling or a similar menu option.
3. Set your preferred limits for each time frame (daily, weekly, monthly).
4. Confirm the changes - limits take effect immediately.

Once a limit is set, you cannot deposit beyond that amount until the time period resets. This is a straightforward way to stick to a budget.

Loss and Wager Limits

In addition to deposit caps, you can set limits on the total amount you are willing to lose or wager over a given period. These work similarly to deposit limits and help you stay within a predetermined gambling budget.

Cool-Off (Time-Out)

A cool-off period temporarily suspends your account for a duration you choose (typically 24 hours to several weeks). During this time, you cannot log in, deposit, or play. This is useful if you need a break to reflect on your gambling habits.

To request a cool-off:

1. Contact Jeetcity support via live chat or email at support@jeetcity.com.
2. Specify the duration of your time-out.
3. Confirm your request - the suspension takes effect immediately.

Self-Exclusion

Self-exclusion is a longer-term or permanent measure. Once activated, your account is closed and you are barred from opening a new account at Jeetcity for the duration you specify (typically 6 months to permanently).

To self-exclude:

1. Contact Jeetcity support at support@jeetcity.com or via 24/7 live chat.
2. Request self-exclusion and specify the period (e.g., 6 months, 1 year, or indefinite).
3. Confirm your identity if required.
4. Your account will be closed and funds returned or held according to the terms.

Self-exclusion is binding and cannot be reversed during the chosen period, making it a strong commitment tool for those who need to step away.

[!RISK] Online gambling carries financial risk. If gambling stops being fun or you find yourself chasing losses, it is time to seek help. In Australia, contact Gambling Help Online on 1800 858 858 (free, confidential, 24/7) or Lifeline on 13 11 14 for broader support.

If you or someone you know is struggling with gambling, Australia offers several free and confidential services:

These organisations provide counselling, information, and referrals to treatment services at no cost. Calls are confidential and do not appear on your phone bill.

Problem gambling can develop gradually. Warning signs include:

• Spending more time or money on gambling than intended.
• Chasing losses by gambling more to recover money lost.
• Neglecting family, work, or other responsibilities.
• Borrowing money to gamble.
• Feeling anxious, irritable, or guilty about gambling.
• Lying to others about the extent of your gambling.

If you recognise any of these signs in yourself or a friend, reaching out to one of the support services above is a positive step.

[!NOTE] Jeetcity's responsible gambling tools are designed to complement, not replace, professional support. If you are struggling, contact a counsellor or helpline immediately.

If you wish to close your Jeetcity account for reasons other than self-exclusion, you can request account closure via support@jeetcity.com. Any remaining balance will be returned to your registered payment method.

For disputes or complaints about your account or Jeetcity's services, contact support first. If you are not satisfied with the response, you may escalate your complaint through Jeetcity's formal dispute resolution process, details of which are available in the Terms and Conditions.

For details on deposit and withdrawal methods, visit the Payments page. If you have questions about bonuses and promotions, see the Bonuses section. For general information about Jeetcity, visit the home page.

Gambling responsibly ensures that your experience remains enjoyable and within your control. Use the tools available, set limits that suit your budget, and do not hesitate to reach out for support if you need it.