Privacy Policy

When you open an account or interact with Jeetcity's platform, we obtain data required to deliver our services:

• Account Details: Full name, email address, date of birth, contact number, and home address.
• Verification Materials: Government-issued identification, proof of residence, and payment method information (mandated by anti-money laundering compliance).
• Gaming Activity: Wagering records, account funds, transaction history, and game selections.
• System Information: Your IP address, web browser details, device specifications, and browsing activity (obtained through cookies and analytics services).
• Customer Interactions: Support correspondence and your notification preferences.

We process your data to:

• Set up, maintain, and administer your account.
• Execute financial transactions including deposits and cash-outs.
• Confirm your identity and ensure you meet age requirements (minimum 18 years).
• Meet anti-money laundering (AML) and know-your-customer (KYC) regulatory obligations.
• Identify suspicious activity and promote responsible gaming practices.
• Distribute marketing communications (where you have consented).
• Enhance platform functionality, game offerings, and support quality.
• Fulfil lawful government and regulatory requests.

Your personal data is not sold to external parties for commercial marketing.

We may share your information with:

• Financial Institutions: Payment processors handling deposits and withdrawals.
• Verification Organisations: Third-party services conducting identity and residency validation.
• Government Bodies: Regulatory agencies as mandated by law or licensing requirements (Curaçao Gaming Authority, ACMA, and equivalent authorities).
• Technical Partners: Data centre operators, analytics vendors, and support platform providers supporting Jeetcity operations.

All recipients are contractually obligated to maintain confidentiality and restrict use to agreed purposes.

Jeetcity employs industry-standard encryption protocols (SSL/TLS) to safeguard information during transmission. Personal data and financial details are held on protected infrastructure with limited access permissions. Data retention extends throughout your account lifetime plus a statutory period to satisfy regulatory obligations (generally 5-7 years for financial documentation).

Internet-based systems cannot guarantee absolute security. Although we maintain comprehensive protective measures, you must maintain the confidentiality of your account credentials.

Jeetcity deploys cookies for:

• Maintaining your authenticated session.
• Preserving your chosen language and interface settings.
• Monitoring gaming behaviour and betting patterns (for responsible gambling initiatives).
• Analysing website usage and visitor engagement (analytics).

Browser settings allow you to restrict or block cookies, though doing so may reduce platform functionality. Our cookies do not follow your activity on unrelated websites.

As an Australian player, you are entitled to:

• Obtain Copies: Request disclosure of all personal data held in your file.
• Rectification: Have inaccurate or incomplete information corrected.
• Removal: Seek erasure of your data (where not legally required to be retained).
• Marketing Withdrawal: Stop receiving promotional communications at any time.
• Escalation: File a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

To invoke these entitlements, write to support@jeetcity.com including your account information and specific request.

Players located in the European Union receive additional protections under the General Data Protection Regulation (GDPR). EU residents may exercise the right to obtain data in portable format and the right to restrict or object to certain processing activities. Jeetcity's lawful basis for data handling includes your service agreement and our legitimate interests in preventing fraud and ensuring regulatory compliance.

Jeetcity restricts access to individuals aged 18 or older. We do not intentionally collect information from persons under 18. Should we discover an underage user, we will terminate the account immediately and process a full refund of any funds.

Jeetcity may revise this privacy policy periodically to reflect operational changes or evolving legal standards. Material revisions will be communicated through email notification or a visible announcement on our website. Continued use of Jeetcity following any updates indicates your acceptance of the revised terms.

For inquiries regarding this privacy policy or your data handling, reach out:

Email: support@jeetcity.com Postal Address: Dama N.V., Scharlooweg 39, Willemstad, Curaçao

Australian players with privacy concerns may contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au or telephone 1300 363 992.

Will Jeetcity share my data with marketing companies? No. We do not trade or license personal data to external marketers. Sharing occurs only with payment handlers, regulatory partners, and operational vendors under strict confidentiality terms.

What is the timeframe for data retention? Your account information is stored while your account remains open. Regulatory records (transactions, identity documents) are archived for 5-7 years per anti-money laundering requirements. Other personal information can be deleted upon your request where legally permitted.

May I close my account and request full data deletion? Account closure is available through our support team. However, regulatory obligations require us to preserve certain records (identification, transaction logs). Non-essential personal information may be deleted following your written request.

Are my financial details protected with encryption? Absolutely. All payment information is encrypted via SSL/TLS protocols and processed through certified secure payment channels. Complete credit card numbers are never retained in our systems.

Do EU players have enhanced privacy protections? Yes. GDPR grants EU-based players supplementary rights including data portability and processing objection rights. Contact support@jeetcity.com to exercise these additional entitlements.